Returns & Damaged Deliveries

Effective October 19, 2026

No routine returns or exchanges

We do not accept returns or exchanges for a change of mind, an incorrect size selection, or a color or style preference. Please review product details and our size guide before ordering. Our voluntary replacement policy is limited to products damaged in shipping.

If your product arrives damaged in shipping

Please email support@lunarivystudio.com as soon as you discover the damage and include:

• Your order number and the email address used for the purchase.
• The affected item and a brief description of the shipping damage.
• Clear photos of the damaged product, the packaging and the shipping label.

Keep the product and packaging while we review the request. We will review the information and contact you about a replacement. Please do not mail an item back unless we have given you instructions. We do not publish a return destination or accept unapproved returns.

Other order problems and your rights

If you received the wrong item, your order has not arrived, or you have another product problem, contact the same support email with your order number so we can help resolve it.

This policy describes our voluntary returns and replacement terms. It does not exclude or limit rights or remedies that cannot be excluded under applicable consumer law, including remedies for faulty, misdescribed or undelivered goods.

For delivery information, visit Shipping & care. For payment and order terms, read our Terms of Sale.

For an item damaged in shipping, open your order in My Account to send photos and request a replacement review. Sign in using the email from your order.